Alright so here is the deal I work at a pizza shop. My main job is delivering pizzas and sometimes making them, but part of my job responsibilities requires me to take phone orders. Im making this blog post because I deal with a bunch of dummys and rude people and want to set up some type of etiquette for ordering pizza so here we go.
1. Most importantly make sure you are calling the right pizza shop. You dont know how many times this has happened to me, just make sure you are calling the place you intend, it aint that hard.
2. When someone asks for your phone number or credit card dont speed read it to the person on the other line. Remember they have to type it into a computer and cant remember 10 digits right away. Its like driving, slooooow down.
3. Use coupons before your transaction has gone through. This is seriously my largest pet peeve. People will give me their credit card number and it gets approved and then afterwords ask if they can use their coupon or use a military discount. The answer to that is NO. Coupons are meant to attract a larger base of customers, it is the customers job to use them. As well it is a hassel for both the customer and business to cancel credit card orders simply to save a few bucks.
4. Please tip your delivery driver. I dont see how this is even up for debate. When you go to a restaurant you almost always, barring bad service, tip your waiter. How is being a delivery driver any different from being a waiter? Being a delivery driver has much higher associated costs, such as gas, wear and tear on their car, insurance and not to mention the chance of being pulled over to get the order their on time. Remember most drivers really care about making the customer happy.
5. Please give us a little detail about where you live and a working phone number if the place you live at is hard to fin. A little information and a working number go a looooong way, especially when its really busy.
These are some little tips to help make the delivery driver/ phone persons life at your local pizza joint a little bit easier. They may sound a little whiny or rude, but honestly as someone who takes their job seriously both the business and the customer have a responsibility to polite and respectful and these are things that could really improve business efficiency and customer satisfaction.